May Riley

Recruited, hired, trained, and coached over 30 staff members on customer service, food & beverage knowledge, sales, and health & safety standards, fostering a high-performance team.

Reduced operational costs by 7% through strategic controls on overtime, implementing efficiency improvements, and minimizing waste.

Consistently exceeded monthly sales goals by a minimum of 10% through FOH staff upselling training and developing a successful featured food and beverage program.

Developed and implemented a comprehensive cross-training program for Front-of-House (FOH) staff, significantly improving team versatility and operational effectiveness across all positions.

Grew customer engagement and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and targeted contests.

Designed and executed a robust staff health and safety compliance training program, achieving an outstanding 99% score from the Board of Health.

Successfully redesigned existing inventory, ordering, and food storage practices, resulting in a 6% decrease in food waste and a direct increase in net profits.