About
Highly accomplished and results-driven Restaurant Manager with a proven track record of optimizing operations, driving sales growth, and enhancing customer satisfaction within dynamic hospitality environments. Adept at leading and developing high-performing teams, implementing strategic cost controls, and leveraging innovative programs to consistently exceed business objectives. Passionate about elevating dining experiences and fostering a culture of excellence.
Work
CONTOSO BAR AND GRILL
|Restaurant Manager
Buffalo, New York, US
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Summary
Currently leading comprehensive operations, staff development, and financial performance for a dynamic bar and grill, driving sales growth and operational efficiency.
Highlights
Recruited, hired, trained, and coached over 30 staff members on customer service, food & beverage knowledge, sales, and health & safety standards, fostering a high-performance team.
Reduced operational costs by 7% through strategic controls on overtime, implementing efficiency improvements, and minimizing waste.
Consistently exceeded monthly sales goals by a minimum of 10% through FOH staff upselling training and developing a successful featured food and beverage program.
FOURTH COFFEE BISTRO
|Restaurant Manager
Chicago, Illinois, US
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Summary
Optimized staff performance, elevated customer engagement, and enhanced operational profitability for a bustling coffee bistro.
Highlights
Developed and implemented a comprehensive cross-training program for Front-of-House (FOH) staff, significantly improving team versatility and operational effectiveness across all positions.
Grew customer engagement and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and targeted contests.
Designed and executed a robust staff health and safety compliance training program, achieving an outstanding 99% score from the Board of Health.
Successfully redesigned existing inventory, ordering, and food storage practices, resulting in a 6% decrease in food waste and a direct increase in net profits.
Education
Bigtown College
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B.S.
Business Administration
Bigtown College
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A.A.
Hospitality Management
Skills
Financial Management
Accounting, Budgeting, Cost Control, Profit Optimization.
Restaurant Operations
POS Systems, Inventory Management, Food & Beverage Management, Operational Efficiency, Health & Safety Compliance.
Leadership & Team Development
Recruitment, Staff Training, Coaching, Team Leadership, Cross-functional Training, Performance Management.
Sales & Customer Service
Sales Management, Upselling Techniques, Customer Satisfaction, Service Excellence.
Communication & Interpersonal Skills
Interpersonal Communication, Problem-Solving, Pressure Management, Stakeholder Engagement.
Marketing & Promotions
Social Media Marketing, Promotional Campaigns, Customer Engagement.
Interests
Arts & Culture
Theater, Art.
Outdoor Activities
Hiking, Skiing, Travel.
Environmental
Environmental Conservation.